Our complaints policy-
We are committed to providing a high-quality legal service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please contact us with the details.
How to Complain
If you have a complaint, please contact us in writing setting out your concerns in detail explaining the issues that have emerged. We recognise that not all clients will be able to set out their concerns in writing and can accommodate any complaint made on the telephone, by e-mail or in person if you would like to meet our client care manager.
To Whom should you Complain?
When we are instructed in any matter you will receive a client care letter which sets out the terms and basis on which we accept instructions including how we would represent you in your matter. As part of that letter, you will find details about how you should make a complaint. Complaints can be made to the client care manager – Mr. Mandeep Buttar. You can address your complaint to Mr. Mandeep Buttar as follows:
Mr. Mandeep Singh Buttar
Paramount Law Limited
Solicitors
32 High Road
Romford
Essex RM6 6PR
Tel: 0203 5001244
Fax: 0203 784 1154
E-mail: info@paramountlaw.co.uk
What will happen next?
We will send you a letter acknowledging receipt of your complaint within five days of receiving it, enclosing a copy of this procedure.
We will then investigate your complaint. This will normally involve passing your complaint to our client care manager, Mr Mandeep Buttar, who will review your matter file and speak to the member of staff who acted for you.
Mr Mandeep Buttar will then invite you to a meeting to discuss and hopefully resolve your complaint. He will do this within 14 days of sending you the acknowledgement letter.
Within three days of the meeting, Mr Mandeep Buttar will write to you to confirm what transpired during the meeting and any solutions he has agreed with you.
If you do not want a meeting or it is not possible, Mr Mandeep Buttar will send you a detailed written reply to your complaint, including his suggestions for resolving the matter, within 21 days of sending you the acknowledgement letter.
At this stage, if you are still not satisfied, you should contact us again and we will arrange for another meeting to review the complaint and to review the decision.
We will write to you within 14 days of receiving your request for a review, confirming our final position on your complaint, and explaining our reasons.
If you are still not satisfied, you can then contact the Legal Ombudsman.
The Office of the Legal Ombudsmen came into effect on 06 October 2010. We very much hope that you will have no cause to complain but at the end of the firm’s internal complaints process you will have a further right to complaint to the Legal Ombudsmen as follows –
Legal Ombudsman
PO Box 6806
Wolverhampton
WV1 9WJ
Telephone: 0300 666 0333
E-mail: enquiries@legalombudsman.org.uk
Normally, you will need to bring a complaint to the Legal Ombudsmen within 6 months of receiving a final written response from us about your complaint.